Disney Plus Downloads Not Working in 2023 (FIX)

Picture this: you’re all settled in for a long-awaited Disney Plus marathon of your favorite Marvel or Star Wars series, but the downloads just aren’t working. Sigh. It’s frustrating, we know. But don’t worry, fellow binge-watcher; you’ve come to the right place. We’re here to help you understand and resolve those pesky Disney Plus download issues so you can get back to enjoying your favorite content without a hitch.

Why Disney Plus Downloads Not Working?

To get to the bottom of this, let’s first explore some of the most common reasons why Disney Plus downloads might not be working:

  1. Unstable or weak internet connection
  2. Insufficient storage space on your device
  3. Outdated Disney Plus app or device operating system
  4. Device compatibility issues
  5. Account-related problems

Now, let’s dive into troubleshooting these issues one by one.

Device-Specific Troubleshooting: Tailored Solutions for Every Gadget

Android Devices

  • Clear the Disney Plus app cache and data by heading to Settings > Apps > Disney Plus > Storage > Clear Cache and Clear Data.
  • Restart your device and try downloading again.
  • Ensure you’re running the latest Disney Plus app and Android OS version.

iOS Devices

  • Offload the Disney Plus app by going to Settings > General > iPhone Storage > Disney Plus > Offload App, and then reinstall it.
  • Restart your device and try downloading again.
  • Update to the latest version of the Disney Plus app and iOS.

Smart TVs

  • Uninstall and reinstall the Disney Plus app.
  • Power cycle your TV by unplugging it from the power source, waiting 30 seconds, and plugging it back in.
  • Check for any available firmware updates for your TV.

Gaming Consoles

  • Clear the cache on your console (specific instructions vary per console).
  • Uninstall and reinstall the Disney Plus app.
  • Ensure your console’s firmware is up to date.

Insufficient Storage Space and Solutions: Making Room for Your Favorites

You may need more storage space to download content. To free up space, try:

  • Deleting unused apps or files
  • Clearing your device’s cache
  • Transferring files to an external storage or cloud services
  • Changing the download quality to a lower setting in the Disney Plus app

Internet Connectivity Problems and Fixes: Ensuring a Stable Connection

Your downloads may fail or get interrupted if your internet connection needs to be stronger or more stable. To resolve this:

  • Move closer to your Wi-Fi router, or consider using a wired connection.
  • Reset your router by unplugging it for 30 seconds and plugging it back in.
  • Check with your ISP for any known issues or outages.
  • Use a Wi-Fi analyzer app to find the best channel for your network.

Disney Plus App Issues and Updates: Keeping Things Current

Always ensure your Disney Plus app and your device’s operating system are current. This provides a smooth streaming experience and can resolve any bugs or glitches causing download problems.

Compatibility and Operating System Considerations: The Right Fit

Some older devices may no longer be compatible with the Disney Plus app or have limited functionality. Check the Disney Plus website for a list of supported devices and their requirements.

Managing Downloads and Download Quality: Fine-Tuning Your Experience

You can manage your downloads by going to the Disney Plus app’s settings and adjusting the download quality to suit your preferences and storage capacity.

Account-Related Concerns and Solutions: Keeping Your Account in Check

If you’re still experiencing download issues, there might be an issue with your Disney Plus account. To resolve this:

  • Ensure your subscription is active and up to date.
  • Log out of your Disney Plus account and log back in.
  • Confirm that you have stayed within the download limit (currently up to 10 devices).
  • Check if any parental controls or restrictions are set on your account that might be interfering with downloads.

Contacting Disney Plus Customer Support

If you’ve tried all the troubleshooting steps and still can’t download content, it’s time to contact Disney Plus Customer Support. They can help identify and resolve any issues that may be specific to your account or device.

Frequently Asked Questions

Why can’t I watch Disney downloads offline?

Your downloaded content may have expired. Downloads typically expire 48 hours after you start watching or 30 days after downloading if unwatched. There could be a device or app issue preventing playback. Try restarting your device, updating the Disney Plus app, or clearing the app cache.

How do I get Disney Plus downloads to work?

Ensure you have a stable internet connection while downloading and sufficient storage space on your device. Update your Disney Plus app and your device’s operating system to the latest versions.

How can I watch Disney Plus downloads without Wi-Fi?

Download the desired content to your device while connected to Wi-Fi. Once the content is downloaded, you can watch it offline without needing Wi-Fi or any internet connection.

Is there a limit on Disney Plus downloads?

Yes, there is a limit. You can download content on up to 10 devices per account. However, there is no specific limit on the number of titles you can download as long as you have enough storage space on your device.

How many devices can you download offline on Disney Plus?

You can download content for offline viewing on up to 10 devices per Disney Plus account.


By following the troubleshooting steps outlined in this guide, you should be well-equipped to tackle any Disney Plus download issues that come your way. Keep your app and device software up to date, maintain a stable internet connection, and ensure you have ample storage space to minimize the risk of future problems. Now, go forth and enjoy your Disney Plus binge sessions without a care in the world!

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