Xfinity Hotspot Not Working (FIX)

Using an Xfinity mobile device gives you access to millions of Xfinity WiFi hotspots nationwide and helps to save data costs. However, like every internet service provider, Xfinity hotspot issues are inevitable.

It can be frustrating when you can’t connect or stay connected to an Xfinity hotspot, especially if you need it for work or other activities online. You can try a few things to get your connection working again.

This guide covers some common causes of Xfinity hotspot issues and how to troubleshoot them. Try each one until you find the one that works for you.

How to Fix Xfinity Hotspot Not Working

Restart Your Phone

You can resolve most problems with mobile phone connectivity by restarting the phone. Your device may run multiple apps simultaneously, leaving several unnecessary background processes that slow down connectivity and other functions.

Restarting the phone will shut down every application currently running, including background processes, and your device can begin on a clean slate for seamless connections.

You can restart your Xfinity device by:

1. Pressing and holding the power button for a few seconds
2. It will prompt two options: RESTART or POWER OFF.
3. Choosing ‘RESTART’ will automatically restart the device, but the `POWER OFF’ option will turn off the device, and you can power it on again.

Try connecting to the hotspot again and see if it works.

Change Your Location

Your device may not be the problem, but your location is. There are areas known as ‘dead zones’ where WiFi connections are impossible because these areas are out of the wireless connectivity range or there is radio interference.

You could also have WiFi dead zones in your home: areas where the WiFi signal is weak or non-existent. Consider moving away from that location and see if the signal reception improves.

Also, you might be far away from the closest Xfinity hotspot wherever you are, resulting in poor connectivity. Moving closer to the hotspot can improve the connection. Although you can’t tell precisely where the hotspot is, try moving in any direction until you find an area with better reception.

Note: Locations with high-rise buildings, tall trees, and overhead bridges can cause weak connections. Keep this in mind as you scout for strong network reception.

Check Your Settings

You may have accidentally turned off your WiFi connection, preventing you from connecting to a hotspot. You can only have an active connection by activating WiFi; do the needful.

Go to your phone’s settings and check if the WiFi connection is active. If not, tap the WiFi icon to reactivate it. Most phones display quick settings when you swipe down from the top of the screen. It’s a faster way to toggle on your WiFi.

While at it, check that your device is not set to airplane mode, as this will restrict all network connections. You should toggle this setting off unless you’re flying or want to “go dark” for a while.

Optimizing your battery for better performance can also affect your WiFi performance. This setting limits internet access to background apps to extend battery life. Check that this setting is turned off and not interfering with your connection.

Restart Your Router

If you’ve been using your router for days nonstop or connecting multiple devices simultaneously, performance may become subpar without a restart.

Routers are like mini computers with limited memory and can’t handle multiple tasks without having performance issues. Restarting clears the memory to enable it to work effectively.

Follow the steps below to restart it:

1. Unplug the router’s power cord
2. Hold on for at least 2 or 3 minutes.
3. Plug it back and reconnect your device

Sign Out of the Xfinity Hotspot Application

Sometimes, the Xfinity hotspot application may need to be fixed due to a bug, and signing out and back in again may help.

Log out of your Xfinity WiFi hotspot application and sign in again with your password. If you’ve forgotten the password, click on ‘forgot password’ below the sign-in area to create a new one and sign in again.

Alternatively, find your application password among the items saved in your Google account. Access your Google account through Chrome on your phone and check the saved passwords.

Disconnect Some Devices in the Network

If you are trying to connect to an Xfinity Hotspot and it’s not working, the problem might be the numerous devices connected to the Xfinity WiFi network.

There’s a limit to the number of devices you can connect to the network, which varies across different Xfinity mobile users. If you’ve reached your permitted device limit, it will be impossible to connect to another device.

Check the devices connected to the network and disconnect some, especially the ones you don’t need. Clear your device’s Media Access Control (Mac) address.

Here’s how:

1. Go to your Xfinity home page to access the login area and log in with your user ID and password.
2. Once you’re in, go to the device management area to find a list of connected devices. It will show if you’ve reached your maximum number of devices.
3. If that’s the case, remove one device, including the current device you are trying to connect to the hotspot. 4.Removing one device creates extra space in the network, and removing your current device ensures you reconnect again with much ease.
5. Click on the ‘remove link’ to remove a device.
6. The system will ask you to confirm if you want to remove the device with a ‘remove again’ prompt; click on it.
7. Finally, connect your device to the hotspot.

Contact Customer Support

When every attempt to connect your device to a hotspot fails, contact the Xfinity customer support team to troubleshoot the problem and provide a better solution.

Frequently Asked Questions

Is it possible to connect my TV to the Xfinity hotspot?

Yes, you can use an Xfinity hotspot on your TV by going to network settings and selecting Xfinity hotspot from the available networks.

Is Xfinity’s hotspot service free for customers?

Xfinity hotspots are available free of charge to Xfinity mobile customers and eligible Xfinity internet and Comcast Business Internet customers.

How can I get Xfinity WiFi for free?

When you log in with your Xfinity Internet account, you can automatically connect to Xfinity WiFi hotspots.


An Xfinity hotspot connection not working can be annoying, especially when you have an urgent task to do online. Try some of the DIY tips in this guide to fix the issue and enjoy a faster and more reliable browsing experience on the network.

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