Xfinity Modem White Light But No Internet : How to Troubleshoot

If you’re having connectivity problems with your Xfinity Cable Internet service, there are multiple reasons why this is occurring. There could be an outage, an issue with your router/modem, or a network misconfiguration. We have created an article to help you with Xfinity modem white light but no internet.

What does the white light on an Xfinity router mean?  

A white light on your Xfinity router is a good sign, and it means that the router is functioning correctly and is connected to your internet service. If the light is white, it means that your internet connection is working fine and everything is working as it should.

If your router has a white light but no internet, that typically means there was an outage. You will have to wait for some time for the internet service to restore. 

How to fix Xfinity modem white light but no internet?

If you’re experiencing this issue, Xfinity modem white light but no internet, attempt these troubleshooting steps to resolve the issue. 

1. Verify the network settings on the device you’re attempting to connect with.  

2. Check to see if there was an outage in your area. Sometimes the modem will display a white light even though there is an outage in the area. 

3. Attempt restarting your modem by pressing the power button or unplugging the power cable. 

4. After restarting and the light is no longer white, that means there is an outage in your area. You will have to wait until Xfinity has restored service. 

5. If the light is still white after restarting, there is a possible network issue/maintenance occurring at your local Xfinity hub station. You will have to wait until that has been resolved for connectivity to be restored.

If none of these steps worked for you, your next best action would be contacting Xfinity support

How to check the status of an Xfinity outage?

Try these three methods to check the status of an Xfinity outage.

1. Call Xfinity support to see what the status is of an internet outage.

2. Check the Xfinity Status Center,

3. Check for any reports or comments on Down Detector

How long does it take for Xfinity’s internet to restore after an outage?

Depending on what causes the outage, service can be restored within minutes. But in extreme cases, it could take hours or days for service to be restored.  

Frequently Asked Questions

What does a white light on Xfinity modem mean?

A white light on your Xfinity modem means that it’s connected to the internet. 

Why is my modem connected but no internet?

If your modem is connected, but you are still unable to get internet access, mostly like there was a recent outage and service is still being restored. Wait 30 minutes to see if access is restored, if not, we recommend your contact your ISP for support.  

How do I fix Xfinity WiFi no internet connection?

Follow the following troubleshooting steps to fix Xfinity WiFi no internet connection.

1. Unplug the power from the Xfinity router for about 30 seconds.

2. Plug the power back in and wait for the unit to reboot. This may take a few minutes.

3. After the reboot, reconnect all of your devices to the Xfinity router.

4. Wait about 5 minutes for all devices to connect and sync with the internet.

5. If you are still experiencing issues, try power cycling your TV or another connected device by unplugging it from the wall outlet and plugging it back in after a few seconds.

What lights should be on my Xfinity router?

The following lights should be on your Xfinity Router.

Power Light: This light is typically white and indicates that there is power routing to the router.

Ethernet Light: This light is typically green and indicates that there is an active ethernet connection.

WPS Light: This light is typically white and is a temporary light while a WiFi connection is being established to a device.

Telephone Light: This light is typically white and indicates that the phone line is connected.

What does it mean connected no internet?

Connected no internet message means that you can connect to your router, but the router is unable to connect to the internet. Most likely, there is an outage with your internet provider. 


Dealing with Xfinity internet connection issues can be frustrating. Hopefully, with the help of our article, you were able to resolve the connectivity issue. Or, at the very least, understand why it occurred so that you know what to do the next time there is an outage.

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