How to return Fios Equipment? (2023)

Understanding the Importance of Fios Equipment Return

Let’s kick things off by addressing a common scenario. You’ve recently ended your contract with Verizon Fios, and you’re left with a bunch of equipment that you no longer need. What do you do? You return it, of course! But why is this process so important? Well, not returning your Fios equipment can lead to additional charges on your account, not to mention the environmental impact of improperly disposing of electronic devices. So, let’s dive in and understand the ins and outs of the Fios equipment return process.

Step-by-Step Guide to Fios Equipment Return

Step 1: Gather Your Equipment

The first step is to gather all the Fios equipment you have. This includes your Fios router, set-top boxes, remote controls, and any other accessories provided by Verizon.

Step 2: Contact Verizon

Next, contact Verizon to let them know you’re returning your equipment. They’ll provide you with a pre-paid shipping label and instructions on how to pack your equipment.

Step 3: Pack and Ship

Carefully pack your equipment in a sturdy box, affix the shipping label, and drop it off at a FedEx or UPS location.

Avoiding Common Mistakes in Fios Equipment Return

When returning your Fios equipment, there are a few common mistakes to avoid. These include not returning all your equipment, not using the provided shipping label, and not keeping a receipt of your shipment. Avoiding these mistakes will ensure a smooth return process and prevent any unexpected charges.

The Impact of Fios Equipment Return on Your Service

Returning your Fios equipment doesn’t just help you avoid additional charges—it also impacts the quality of service for future Verizon customers. Returned equipment is refurbished and reused, ensuring that Verizon can continue to provide high-quality service without the need for brand new equipment.

The Role of Fios Equipment Return in Saving Costs

By returning your Fios equipment, you’re not just saving yourself from potential charges—you’re also helping Verizon keep costs down. This, in turn, can lead to lower prices for customers. It’s a win-win situation!

The Dos and Don’ts of Fios Equipment Return

Do return all your equipment. Don’t throw away your equipment. Do contact Verizon before returning your equipment. Don’t ship your equipment without a pre-paid shipping label. Do keep a receipt of your shipment. Don’t forget to follow Verizon’s packing instructions.

How to Ensure a Smooth Fios Equipment Return Process

To ensure a smooth Fios equipment return process, follow the steps outlined in this article, avoid common mistakes, and don’t hesitate to contact Verizon if you have any questions or concerns.

Exploring the Customer Service Aspect of Fios Equipment Return

Verizon’s customer service plays a crucial role in the Fios equipment return process. From providing clear instructions to handling any issues that arise, Verizon’s customer service team is there to help ensure a hassle-free return process.

Frequently Asked Questions

What happens if I don’t return my Fios equipment?

If you don’t return your Fios equipment, Verizon may charge you for the unreturned items.

Can I return my Fios equipment in person?

Yes, you can return your Fios equipment in person at a Verizon Fios retail store.

Do I have to pay for shipping when returning my Fios equipment?

No, Verizon provides a pre-paid shipping label for returning your Fios equipment.


Returning your Fios equipment may seem like a daunting task, but with a little knowledge and preparation, it can be a breeze. By understanding the importance of the return process, avoiding common mistakes, and utilizing Verizon’s customer service, you can master the Fios equipment return process and enjoy a hassle-free experience.

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