Ecobee Thermostat Not Cooling (2023)

We’ve all been there – it’s a scorching day outside, you come home expecting to escape the heat, only to find that your sanctuary is just as sweltering. Your Ecobee Thermostat, the small piece of tech that has been working flawlessly until now, is suddenly not cooling. So why is this happening? Here are some common issues:

Firstly, the placement of your Ecobee Thermostat might be affecting its performance. If it’s positioned near sources of heat such as appliances or in direct sunlight, it could be misreading the room temperature. Additionally, your HVAC system might have mechanical or electrical issues, or your Ecobee’s software might need an update.

Steps to Diagnose Your Ecobee Thermostat Cooling Problems

Diagnosing the issue may not be as complex as you think. Here are a few troubleshooting steps:

  1. Verify Thermostat Settings: Ensure your Ecobee is set to cool and not heat. The set temperature should also be lower than the current room temperature.
  2. Check Placement: Is your thermostat near a heat source or in direct sunlight? If so, move it to a more neutral location.
  3. Inspect HVAC System: Is your air conditioner unit running? If not, the problem might be there and not with your Ecobee.
  4. Update Software: Ecobee periodically releases software updates. Ensure your device is running the latest version.

How to Resolve Minor Ecobee Thermostat Cooling Issues

Assuming your HVAC system is working fine and the problem lies within your Ecobee Thermostat, let’s discuss some simple fixes.

Resetting the Thermostat: This can often resolve minor issues. Navigate to the menu, find the ‘Reset’ option, and choose ‘Reset All’. Keep in mind, this will clear all custom settings and schedules.

Updating the Software: To do this, go to ‘About’ in the main menu, then ‘Update’. If an update is available, your thermostat will begin downloading it automatically.

Fixing Placement Issues: If the device is located near a heat source or in sunlight, consider moving it. Ensure it’s in a place where it can accurately read the room temperature.

Preventive Measures: How to Avoid Future Cooling Issues with Your Ecobee Thermostat

Avoiding problems is always easier than fixing them, and there are a few preventive measures that can save you from future cooling issues.

Regular Software Updates: Make it a habit to update your device’s software regularly. This not only ensures optimal performance but also eliminates bugs that may interfere with the cooling function.

Proper Placement: As mentioned, ensure your Ecobee is away from heat sources and direct sunlight.

Routine HVAC Maintenance: Regularly maintaining your HVAC system can prevent mechanical or electrical issues that may affect the thermostat.

Where to Seek Help When Your Ecobee Thermostat is Not Cooling

If you’ve tried everything and your Ecobee Thermostat is still not cooling, it’s time to seek professional help.

Ecobee offers excellent customer support. You can reach them via their website or their customer service line. Additionally, if your device is under warranty, you can request a replacement.

Alternatively, you can consult an HVAC technician. They can diagnose both your thermostat and your cooling system and provide a solution.

Frequently Asked Questions

Why is my Ecobee thermostat not cooling even after resetting?

If your Ecobee thermostat is not cooling even after resetting, it could be due to a faulty sensor or a problem with your HVAC system.

Can a firmware update resolve my Ecobee thermostat cooling issues?

Yes, a firmware update can sometimes resolve cooling issues, especially if they are due to a software glitch.

 When should I call a professional for my Ecobee thermostat cooling problems?

If you’ve tried the basic troubleshooting steps and the issue persists, it’s best to call a professional.


And there you have it, folks! A comprehensive guide to diagnosing and resolving your Ecobee thermostat cooling problems. Remember, every problem has a solution. With a little patience and the right approach, you’ll be on your way to a cooler home in no time.

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