Volume Not Working on Firestick Remote (FIX)

The Amazon Firestick has become an essential tool for many to stream their favorite content directly to their TVs. However, just like any electronic device, it can have its quirks. One of the more common issues faced by users is the volume not working on their Firestick remote. This can be particularly annoying as it disrupts the whole viewing experience.

In this article, we’ll delve into the possible reasons for this problem and provide step-by-step solutions to get your volume controls back in action.

Possible Causes

  1. Battery Issues: The simplest and often overlooked reason could be low or dead batteries.
  2. Remote Pairing Issues: Sometimes the remote might lose its pairing with the Firestick, causing some or all functions to stop working.
  3. Hardware Damage: Drops, spills, or general wear and tear can damage the remote.
  4. Software Glitches: Occasionally, the Firestick’s software might encounter glitches that affect the remote’s functioning.
  5. TV Compatibility Issues: Not all TVs are fully compatible with the Firestick remote’s volume controls.

Troubleshooting and Solutions

  1. Check the Batteries
    • Symptom: The remote is unresponsive or only some buttons work.
    • Solution: Replace the batteries with new ones. Always use high-quality batteries to ensure longer life and better performance.
  2. Re-Pair the Remote with Firestick
    • Symptom: The remote is only partially responsive or has delayed reactions.
    • Solution:
      1. Unplug the power from the Firestick for a minute and then plug it back in.
      2. Wait for the home screen to appear.
      3. Press and hold the ‘Home’ button on the remote for up to 10 seconds. This should initiate the pairing process. A message should appear on screen when the pairing is successful.
  3. Inspect for Physical Damage
    • Symptom: Visible cracks, stuck buttons, or other physical signs of damage.
    • Solution: If the remote is damaged, it might be time to replace it. Although some minor issues like stuck buttons can be fixed with a gentle clean, more severe damage requires a new remote.
  4. Reset Firestick to Factory Settings
    • Symptom: Continuous software glitches and multiple functionalities not working.
    • Solution:
      1. Go to ‘Settings’ on the Firestick menu.
      2. Navigate to ‘My Fire TV’ > ‘Reset to Factory Defaults’.
      3. Confirm the reset.

    Note: This will delete all user data and apps, so you’ll have to set up the Firestick again.

  5. Check TV Compatibility
    • Symptom: Volume buttons never worked since the initial setup.
    • Solution: Not all TVs support the HDMI-CEC feature, which is essential for the Firestick remote’s volume controls to work. Check your TV settings to ensure HDMI-CEC is enabled. It might be listed under a brand-specific name, such as Anynet+ (Samsung), BRAVIA Sync (Sony), or Simplink (LG).
  6. Update Firestick Software
    • Symptom: Random or sudden non-functionality of the volume controls.
    • Solution: Ensure your Firestick has the latest software version:
      1. Navigate to ‘Settings’ > ‘My Fire TV’ > ‘About’.
      2. Select ‘Check for Updates’. If an update is available, install it.
  7. Use the Fire TV App
    • Solution: As a temporary measure, you can download the Fire TV app on your smartphone. It can act as a remote and might help when the physical remote is giving issues.

Frequently Asked Questions

Why won’t my fire remote control the volume?

The inability of your Fire remote to control the volume could be due to various reasons, such as dead or weak batteries, pairing issues between the remote and Firestick, or compatibility issues with your TV’s HDMI-CEC feature.

How do I reset my Firestick remote?

To reset your Firestick remote, press and hold the ‘Left’ arrow, the ‘Back’ button, and the ‘Menu’ button simultaneously for 10 seconds. This combination should unpair the remote. Then, to re-pair, hold down the ‘Home’ button for up to 10 seconds until it pairs again with the Firestick.

How do I connect my Firestick remote to my TV volume?

To connect your Firestick remote to your TV volume, ensure your TV’s HDMI-CEC feature is enabled. Then, on your Firestick, navigate to ‘Settings’ > ‘Equipment Control’ > ‘Manage Equipment’ > ‘TV’ and follow the on-screen prompts to set up the volume control for your specific TV model.


A non-responsive volume control on the Firestick remote can put a damper on your binge-watching plans. However, with the right troubleshooting steps, you can quickly identify and resolve the issue. Whether it’s a simple battery replacement, re-pairing the device, or checking TV settings, a solution is often within reach.

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